Frequently Asked Questions (FAQ)
1. Are all sales final?
Yes. All sales are final. We do not offer refunds. By completing a purchase on our website, you acknowledge and agree to this policy.
Refunds are only considered in the event of a verified manufacturer defect reported within 5 days of delivery.
2. What if my item arrives damaged or defective?
If your item arrives with a manufacturer’s defect, please contact us within 5 days of receiving your order by emailing orders@thingsjustforyou.com.
Include:
A clear photo of the item
A brief description of the issue
Your order number
If the issue is verified, we will issue a replacement for the same item. No refunds are issued.
3. Do you offer exchanges?
Yes, exchanges are available only for defective or damaged items and are limited to the same product.
All exchange requests are subject to inspection and approval. Once approved, a replacement will be shipped promptly.
4. Which items are non-returnable?
The following items are non-returnable and non-exchangeable:
Gently used items from The Gentle Shop
Intimate or sanitary goods
Health and personal care items
Hazardous or flammable materials
Gift cards
Downloadable or digital products
These exclusions are strictly enforced for health, safety, and quality assurance reasons.
5. Do I need to contact you before returning an item?
Yes. Do not send any items back without contacting us first.
Return instructions and the appropriate return address will be provided only after approval via email. Unauthorized returns may be rejected.
6. Who pays for return shipping?
Customers are responsible for all return shipping costs. Shipping charges are non-refundable.
For higher-value items, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or undelivered return packages.
7. How long does shipping take?
Shipping is free on all orders
Delivery typically takes 3–11 business days, depending on the item and destination
Delivery times are estimates and may vary due to carrier delays or external factors beyond our control.
8. Can I cancel or change my order?
Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing checkout.
9. Are your products inspected before shipping?
Yes. All products undergo multiple quality inspections before shipment. Gently used items are clearly noted and reviewed for imperfections to ensure transparency and value.
10. What payment methods do you accept?
We accept secure payments through trusted third-party payment processors. Available payment methods may include major credit cards, debit cards, and digital wallets.
All payments are processed securely, and we do not store or have access to your full payment details.
11. Legal & Payment Processing Notice
By placing an order on this website, you agree to all stated policies, including our Final Sale, Exchange, and Shipping terms.
We reserve the right to:
Refuse service or transactions suspected of fraud or abuse
Cancel orders due to pricing errors, inventory issues, or policy violations
Update policies at any time without prior notice
These policies are in place to comply with payment processor requirements and consumer protection standards.
12. How can I contact customer support?
For questions regarding orders, shipping, exchanges, or policies, please contact us at:
📧 info@thingsjustforyou.com
We respond to all inquiries within 24 hours.
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